CANCELLATION POLICY

POLICIES ♡ Please take a moment to review all policies before booking. By booking an appointment with The Lash Archive, you agree to the following: CANCELLATIONS + RESCHEDULING I understand that things come up! Please provide at least 24 hours’ notice if you need to cancel or reschedule. Cancellations or rescheduling within 24 hours of your appointment will result in a 5”% late cancellation fee. NO-SHOWS No-shows will be charged 100% of the scheduled service. A new appointment cannot be booked until any outstanding balance has been paid. LATE ARRIVALS Please arrive on time so we can make the most of your appointment. Arriving more than 10 minutes late may result in a shortened service or the appointment needing to be rescheduled. If there is not enough time to safely complete your service, it will be considered a late cancellation and the applicable fee will apply. LASH PREP Please arrive with clean lashes and no eye makeup, mascara, strip lash glue, or cluster lash glue. FILL POLICY To be considered a fill, you must have at least 40% of your lash extensions remaining. Appointments booked more than 3 weeks after your previous service may require a full set depending on your retention. If you are unsure which service to book, please reach out before your appointment. ♡ 1-WEEK MINI FILLS Mini fills must be booked 7–10 days after your previous lash appointment. They are intended as a quick touch-up and are not a replacement for a regular fill. Appointments outside of the 7–10 day window will need to be booked as the appropriate regular fill. GUESTS To keep the space relaxing and comfortable, please come to your appointment alone unless otherwise discussed beforehand. FEELING SICK? If you are experiencing symptoms of illness, please reach out to reschedule your appointment. REFUNDS + LASH CONCERNS Due to the time and products used during your service, all services are non-refundable. If you experience unusual or excessive lash fallout, please contact me within 48 hours of your appointment so I can assess the issue and determine the best solution. Changes in preference after the service has been completed are not considered a retention issue. PAYMENT Payment is due at the time your service is completed. Thank you for respecting my time, policies, and small business. I can’t wait to have you at The Lash Archive. ♡